What guarantees of satisfaction can you give us? Thirty years experience, insurance for £5m, Trading Standards Scheme member, and National Carpet Cleaners Association member, and
no quibble attention to any shortcomings. If the service is still not acceptable to you - DON'T PAY UNTIL SATISFIED . For my standards of work and service, see "Promises" page.


Can we have a clear written quotation?
Yes, after I have seen the work to be done. Prices vary according to size, condition, number of floors, amount of items to be moved, and access to premises. I do not sacrifice the quality of my work to low pricing. That way, value for money and client satisfaction are assured.


How can we contact you?
By telephoning me on 023 8044 9683. When I am working, this number is diverted to my
mobile telephone, at no extra expense to the caller

How long will a carpet or upholstery take to dry?   
In the winter, a dirty and stained natural fibre item - usually less than a day. In the summer, a lightly soiled synthetic fibre item - sometimes only an hour.


What about moving fittings and furniture?
I move items that are not too heavy or unstable. It is helpful if you can remove small items from the floor.


Are your cleaning solutions safe for a carpet, rug, upholstery, three piece suite, settee, sofa, chair, cushion?
Yes. They will be left free from residues, including dirt-attracting elements, and dye-releasing alkalis. Most of my solutions are biodegradable.


How can we pay?
By cheque or cash. Commercial/Institutional clients:- Within thirty five days of invoice.
Domestic clients:-  On satisfactory completion of job and presentation of invoice, which will be receipted. I am not VAT registered, therefore there is no VAT to be added.


How often should our carpet and upholstery be cleaned?
It depends upon the use to which the item is subjected. Items in the entrance foyer of a busy public building should be cleaned at least monthly. Items in the spare bedroom of one careful lady owner might only need doing once in ten years. For more detail, see "Care Tips" page.


How long does it take to clean, say, a sitting room carpet?
An average sized through room would take about two hours. Beware of cleaners who offer silly prices. They would be in and out in an hour or less, leaving the carpet looking patchy.


Can you get rid of an odour?
Sometimes. It depends on what and where is the  source of the odour.